1. Check to make sure you connected all the cables to the embedded box correctly. 2. Make sure that the IP Address listed on the embedded box is entered correctly [...]
All Wireless Radios that are supplied by Datatronic Control, Inc. have been configured and tested to communicate with each other before they ship. If you changed any of the settings, [...]
1. The first thing to try is restarting the sign itself. Turn off the breaker to the sign for approximately 15 seconds, then turn it back on. Wait till the [...]
The DCIdesktop program does not allow for the start date to be set anytime before the current day. If you are editing a schedule for another purpose, just make sure [...]
This error will appear when you are trying to create a schedule that in some way overlaps a previously created schedule. To solve: 1. Check to make sure your Start [...]
You can access the images in the following folder location: Local Disk(c:)>Users>[username]>AppData>Roaming>DCI>InventoryData>Image Notes: [username] = The user account with DCIdesktop installed. The folder AppData may be hidden. You can turn [...]
This can be cause by a Video format / Text file encoding mix-up. You can try one of the two steps below to resolve the issue. 1. Re-render your video [...]
Typically this means that when the file was converted it had an error or installed a faulty codec. You can try to convert the file again or use another codec [...]
This can be caused by checking the "reoccurring" check box in the schedule section and then leaving the option on "Daily". The "reoccurring" check box only needs to be check [...]