Do DCI Displays need Air Conditioning?
No. Our signs are built to operate in extreme conditions without the aid of an Air Conditioning Unit.
What is the minimum amount of space needed for ventilation?
The minimum amount of spacing needed for ventilation is 2" from where the vents are installed.
I have contacted a Certified Electrician and he is inquiring as to what he will be responsible for performing during the installation.
Below is a typical list of all responsibilities that the electrician will need to handle. 1. All Electrical work must be done prior to any sign structure placement,installation, or visit [...]
Does Datatronic Control, Inc. do any electrical work during Turn On and Training?
No. All Electrical work must be performed by a Certified Electrician. It is the customer's responsibility to contact a Certified Electrician for the install.
I am getting the error, “No Connect could be made because the target machine actively refused it”. What do I do?
The fix is simple enough though, just restart the sign at the location by turning the breaker off for about 15 seconds, then turning it back on. Once the sign [...]
How do I know if my Wireless Radios are working properly?
On the back of your Wireless Radios there are a series of lights. The Power light should be green, the LAN light should be green (may flash some), the lights [...]
I cannot connect to my sign. The Sign Radio is displaying all lights except the LAN light.
1. Check the CAT-5 cable that goes from the LAN connection on the POE adapter to the sign computer. You can try swapping it out with another known working CAT-5 [...]
How do I manually Ping my DCI Equipment?
1. Start by going into command prompt on the DCI Office Computer. (You can do this by left-clicking the start button and searching for "cmd".) 2. Once in the command [...]
I would like to setup my DCI sign on our already configured network. Is this possible?
Yes. Datatronic Control provides a network manual on the DCI Software CD. This network manual shows how we setup our networks and how to setup a network according to our [...]