The software crashes when I try to save a new message.
To solve this issue, the DCI Desktop software needs to be run in administrator mode. Users can set their software to automatically run in Administrator mode by following these steps. [...]
I use the DCI Desktop Software and my Image shows to large on the LED Display.
This problem occurs when the display matrix is incorrect. This needs to be corrected by a DCI Technician. Call 1-800-527-1229 to speak with a DCI Technician and make sure that [...]
In DCIdesktop, I keep getting the error “Start date time should not be in past”.
The DCIdesktop program does not allow for the start date to be set anytime before the current day. If you are editing a schedule for another purpose, just make sure [...]
In DCIdesktop, I keep getting an the error “Specified schedule conflicts with another schedule”.
This error will appear when you are trying to create a schedule that in some way overlaps a previously created schedule. To solve: 1. Check to make sure your Start [...]
I created several files in DCIdesktop. Where can I locate them on my computer?
You can access the images in the following folder location: Local Disk(c:)>Users>[username]>AppData>Roaming>DCI>InventoryData>Image Notes: [username] = The user account with DCIdesktop installed. The folder AppData may be hidden. You can turn [...]
My sign has stopped playing the videos and is only showing my text messages.
This can be cause by a Video format / Text file encoding mix-up. You can try one of the two steps below to resolve the issue. 1. Re-render your video [...]
I converted a video file to a format DCIdesktop can use. Now it is displaying “No Preview Available” in the playlist library.
Typically this means that when the file was converted it had an error or installed a faulty codec. You can try to convert the file again or use another codec [...]
I am using DCIdesktop and I just sent a new schedule to the sign. Now it is blank.
This can be caused by checking the "reoccurring" check box in the schedule section and then leaving the option on "Daily". The "reoccurring" check box only needs to be check [...]
What are the sequence of events that I need to perform to put an image on my sign?
1. Design the image in DCI Designer or preferred graphics program. 2. (Skip this step if you created your image in DCI Designer.) Add your image or video to the [...]