To solve this issue, the DCI Desktop software needs to be run in administrator mode. Users can set their software to automatically run in Administrator mode by following these steps.

  1. Right-click the software icon.
  2. Left-click the properties option from the drop down menu.
  3. Left-click the Compatibility tab.
  4. Check the option that says “Run this program as administrator”.
  5. Left-click the OK button.