FAQ Categories Sign Software Issues

My sign stops playing videos at random times of the day, but keeps playing text, time, and temperature.

By Datatronic Control|2015-03-27T20:30:26+00:00March 27th, 2015|Sign Software Issues|

This problem is usually the result of a faulty video codec. To correct the problem temporarily, reset the power to the LED sign. Once the sign restarts, your videos should [...]

What image formats do you recommend using on your displays?

By Datatronic Control|2016-12-15T18:59:15+00:00March 27th, 2015|Sign Software Issues|

We recommend using 24-bit Bitmap files (.bmp). The reason for this is that Bitmaps do not compress when saved. As such you will not lose any quality in your images. [...]

I lost my username and password to the DCIdesktop program.

By Datatronic Control|2015-03-27T20:28:17+00:00March 27th, 2015|Sign Software Issues|

If you did not change the username and password from the default values, call Datatronic Control, Incl and we can provide you with your information. If you changed the username [...]