This is usually one of two issues that can arise. Either the computer is not communicating with the display or a firewall is blocking the content. To check this follow [...]

The fix is simple enough though, just restart the sign at the location by turning the breaker off for about 15 seconds, then turning it back on. Once the sign [...]

On the back of your Wireless Radios there are a series of lights. The Power light should be green, the LAN light should be green (may flash some), the lights [...]

1. Check the CAT-5 cable that goes from the LAN connection on the POE adapter to the sign computer. You can try swapping it out with another known working CAT-5 [...]

1. Start by going into command prompt on the DCI Office Computer. (You can do this by left-clicking the start button and searching for "cmd".) 2. Once in the command [...]

Yes. Datatronic Control provides a network manual on the DCI Software CD. This network manual shows how we setup our networks and how to setup a network according to our [...]

1. Check to make sure you connected all the cables to the embedded box correctly. 2. Make sure that the IP Address listed on the embedded box is entered correctly [...]

All Wireless Radios that are supplied by Datatronic Control, Inc. have been configured and tested to communicate with each other before they ship. If you changed any of the settings, [...]

1. The first thing to try is restarting the sign itself. Turn off the breaker to the sign for approximately 15 seconds, then turn it back on. Wait till the [...]