I have a part that I need to send in for replacement. What do I do?
Call the DCI Technical Support Team and inquire about getting an RMA # to return your item. Make sure to put your RMA # on your package in big letters [...]
My sign is frozen on a message.
1. Reset the power to the sign. This can be done by turning off the breaker, waiting 15 seconds, and then turning on the breaker. If this corrects the problem, [...]
My entire sign is blank.
1. Check to make sure that there is power to your sign. Check any breaker boxes that may have been tripped by external sources. If the sign does not play [...]
I have a large sign and the entire sign is displaying random lights.
This is most likely an error with a Receiver Card. Larger displays tend to have multiple Receiver Cards located throughout the sign. The first thing to do is restart the [...]
I have a small sign and the entire sign is displaying random lights.
This is most likely an error with the Receiver Card. The first thing to do is restart the sign. Then, if the sign is not fixed, put a test pattern [...]
A long line of panels on my sign are blank.
1. A Ribbon Cable may be loose or bad. Take the cable out of the module and reseat it to test for a loose connection. To test for a bad [...]
A large section of my sign is blank and the area to the left displaying random lights.
More than likely this can be attributed to a failed Power Supply. You can take a Voltage Meter out to the sign and test the Power Supply to make sure [...]