Online Remote Technical Support

DCI’s Remote Access technical support is a hassle free way for our technicians to diagnose software issues. All you have to do is fill out the form on this page and a DCI service technician will be in contact with you to help solve your problem.

Note: This is a paid service. A flat service fee of $100.00 is charged per remote session. All sessions must be paid in advance using Venmo. Once payment is received a technician will contact you to provide support. This service is offered free of charge to all clients for the first 6 months after they have received their display.

Instructions to sign up for Venmo:

  1. Download one of our mobile apps: iOS & Android (Venmo does not have a Windows app)
  2. Open the Venmo app
  3. Choose your sign up method and create a secure password (between 8 and 32 characters long).
  4. Verify your phone number and email address
  5. Add and verify your bank account

You can also sign up for Venmo from your computer here.

How to Request Online Technical Support:

  1. Fill out the “Online Technical Support form to the right.
  2. DCI will send you a payment request via Venmo
  3. Pay the service charge.
  4. DCI will then call back for service once the payment has processed.

Customers wanting Online Technical Support will need to make sure that their computers have Internet Access.

Online Support Request