What is included with my Spare Parts Kit?
The DCI spare parts kit includes a variety of items that can be kept on hand to be used as replacements if needed. Each kit includes 1 spare panel, 1 [...]
The software crashes when I try to save a new message.
To solve this issue, the DCI Desktop software needs to be run in administrator mode. Users can set their software to automatically run in Administrator mode by following these steps. [...]
I use the DCI Desktop Software and my Image shows to large on the LED Display.
This problem occurs when the display matrix is incorrect. This needs to be corrected by a DCI Technician. Call 1-800-527-1229 to speak with a DCI Technician and make sure that [...]
I am trying to send a schedule, but the progress bar is not moving.
This is usually one of two issues that can arise. Either the computer is not communicating with the display or a firewall is blocking the content. To check this follow [...]
What 3rd party programs do you recommend for creating messages for the LED Sign?
For 3rd party programs, we recommend Adobe Photoshop and Adobe After Effects. Adobe Photoshop allows the users to create messages without using Anti-alias, and has the most features for creating [...]
What video formats do you recommend using on your displays?
We recommend (.avi) or (.wmv) files. The AVI video format is preferred to be uncompressed. The WMV format is preferred to be compressed with Codec WM Video V9 or greater [...]
I have a Monochrome sign, do I need to convert my messages to Monochrome before displaying them on the sign?
No. The sign itself will automatically convert all colors to their corresponding monochromatic shade. Though, it is advised to view any messages on the sign first to make sure they [...]
Why do my messages look blurry.
The LED Display will automatically resize any image or video to the pixel matrix of your sign. In order to prevent any uncontrolled blurring to your images or videos, it [...]
How many AMPs will my sign require?
Every Workorder from Datatronic Control, Inc. contains the amount of WATTS the sign will use. Since our displays are based on 120 volt. Just divide the number of WATTS by [...]