Support Frequently Asked Questions
1. How long does it take to make and ship a DCI LED Display?
2. How often should I service my DCI Display?
3. Can you build customized signs?
4. What forms of payments does DCI accept?
5. How long are DCI Quotes Valid?
6. If I need to send a part to DCI, what procedures do I need to follow?
7. What is the Work-Order Agreement and why is it important?
8. Can I order a DCI Display with a cabinet color other than black?
9. What are the differences between Direct, Modem, and Wireless connections?
10. Why do I need a certified electrician to run the conduit for the Datacable?
11. Why is it recommended that I purchase the Turn On and Training?
How long does it take to make and ship a DCI LED Display?
In most instances Datatronic Control, Inc’s typical lead-time is 6-8 weeks. This timeframe begins after all contracts, work-order agreements, and drawings are signed in agreement with the customer and DCI. Unforeseen events such as weather anomalies may cause delays if they pose a potential threat to shipping of the DCI displays.
How often should I service my DCI Display?
Typical DCI displays should be service/maintained around every three months. This will help extend the life of your DCI display.
Can you build customized signs?
Yes. DCI uses a module matrix system that allows us to stack any number of modules next to each other to fit a size requirement. Furthermore DCI’s module matrix system comes in different sizes allowing for several different configurations. The lead-time and cost may adjust depending on the degree of customization.
What forms of payments does DCI accept?
Datatronic Control, Inc. (DCI) accepts first payments in the form of company check, certified check, money order, cash, or wire-transfer. DCI accepts final payments in the form of certified check, money order, cash, or wire-transfer. Datatronic Control, Inc does not accept Credit Cards.
How long are DCI Quotes Valid?
DCI quotes are typically valid for 30 days after issued. If you would like to revalidate your quote after the 30-day expiration date please call DCI and ask to speak to an available sales representative.
If I need to send a part to DCI, what procedures do I need to follow?
If you are sending a part to DCI you must first obtain an RMA#. You can obtain an RMA # by calling the home office and asking to speak with a DCI technician. Then you must print the RMA # on the box with the parts on at least 3 different sides, clearly and legibly. If DCI receives parts in without an RMA #, they will be refused and sent back to the customer.
What is the Work-Order Agreement and why is it important?
The Work-Order agreement contains precise information on how DCI plans to construct your display. This agreement must be approved and signed before any work can be done on your DCI display. The Work-Order agreement is crucial because it makes sure that your display will be built to all of your specifications.
Can I order a DCI Display with a cabinet color other than black?
Yes. The default color for the cabinet of a DCI LED display is black or dark bronze. If you wish to have your cabinet in an alternate color, then the customer must provide DCI with the paint for the display. This is to insure that the cabinet is painted the exact color of the customer’s preference.
What are the differences between Direct, Modem, and Wireless connections?
Direct connections have a DCI Datacable that is run the entire length from the programming computer to the DCI display. This connection must be run underground and through a conduit of no size smaller than stated in the DCI installation manual. This option is great for those customers that do not wish to send their files through a remote system and only requires one computer.
Modem connections use two computers one within the area of programming and another located near the DCI display. Customers program their messages on the computer in their office and then send them to the computer located by the DCI display via a modem line. This option is great for those customers who want to program their messages from large distances. A modem connection is recommended to have a dedicated modem line strictly for the DCI display use only.
Wireless connections also use two computers just like the modem connections but do not require a separate modem line. This option uses wireless antennas to send the message from the office computer to the display computer. The wireless antennas in this connection must remain within line-of-sight of each other. This option is great for those customers who have frequent ground surges, do not want to run conduit, or have to pay for a separate modem line.
Why do I need a certified electrician to run the conduit for the Datacable?
It is recommends that a certified electrician perform the installation of the conduit for the Datacable so that DCI can make sure it is done correctly. This also gives the customer some protection should something occur in the future. The electrician will be needed to run the power to the sign as well.
Why is it recommended that I purchase the Turn On and Training?
DCI recommends Turn On/Training to make sure the installation of your DCI display meets our standards. Also, this option gives the customer a working knowledge on how to operate DCI’s software and place messages on their display.