To solve this issue, the DCI Desktop software needs to be run in administrator mode. Users can set their software to automatically run in Administrator mode by following these steps. Right-click the software icon. Left-click the properties option from the drop down menu. Left-click the Compatibility tab. Check the option that says "Run this program [...]
This problem occurs when the display matrix is incorrect. This needs to be corrected by a DCI Technician. Call 1-800-527-1229 to speak with a DCI Technician and make sure that your computer can connect to the internet.
The DCIdesktop program does not allow for the start date to be set anytime before the current day. If you are editing a schedule for another purpose, just make sure the start date is changed to the current day.
This error will appear when you are trying to create a schedule that in some way overlaps a previously created schedule. To solve: 1. Check to make sure your Start Dates and End Dates are not the same as any previous schedule created. If you do have overlapping dates, go to the next step. 2. [...]
You can access the images in the following folder location: Local Disk(c:)>Users>[username]>AppData>Roaming>DCI>InventoryData>Image Notes: [username] = The user account with DCIdesktop installed. The folder AppData may be hidden. You can turn on show hidden files and folders in your Folder Option settings.
This can be cause by a Video format / Text file encoding mix-up. You can try one of the two steps below to resolve the issue. 1. Re-render your video using a different codec or video format. 2. Create your text in Designer and not the Text Editor.
I converted a video file to a format DCIdesktop can use. Now it is displaying “No Preview Available” in the playlist library.
Typically this means that when the file was converted it had an error or installed a faulty codec. You can try to convert the file again or use another codec to convert the file to try to fix the problem.
This can be caused by checking the "reoccurring" check box in the schedule section and then leaving the option on "Daily". The "reoccurring" check box only needs to be check if you plan on using the "Weekly" option. If you want the schedule to just play messages every day then leave the "reoccurring" check box [...]
1. Design the image in DCI Designer or preferred graphics program. 2. (Skip this step if you created your image in DCI Designer.) Add your image or video to the Media list. 3. Create a playlist and add your image or video. 4. Schedule your playlist to play. 5. Upload your schedule to the sign.
My sign stops playing videos at random times of the day, but keeps playing text, time, and temperature.
This problem is usually the result of a faulty video codec. To correct the problem temporarily, reset the power to the LED sign. Once the sign restarts, your videos should start playing. To fix the problem from happening again. You will need to test each video using a different codec one at a time. This [...]