Sign Software Issues

/Sign Software Issues

March 2016

The software crashes when I try to save a new message.

By | 2016-12-15T18:59:14+00:00 March 9th, 2016|

To solve this issue, the DCI Desktop software needs to be run in administrator mode. Users can set their software to automatically run in Administrator mode by following these steps. Right-click the software icon. Left-click the properties option from the drop down menu. Left-click the Compatibility tab. Check the option that says "Run this program [...]

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November 2015

March 2015

In DCIdesktop, I keep getting an the error “Specified schedule conflicts with another schedule”.

By | 2015-03-27T20:51:29+00:00 March 27th, 2015|

This error will appear when you are trying to create a schedule that in some way overlaps a previously created schedule. To solve: 1. Check to make sure your Start Dates and End Dates are not the same as any previous schedule created. If you do have overlapping dates, go to the next step. 2. [...]

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I created several files in DCIdesktop. Where can I locate them on my computer?

By | 2016-12-15T18:59:14+00:00 March 27th, 2015|

You can access the images in the following folder location: Local Disk(c:)>Users>[username]>AppData>Roaming>DCI>InventoryData>Image Notes: [username] = The user account with DCIdesktop installed. The folder AppData may be hidden. You can turn on show hidden files and folders in your Folder Option settings.  

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I converted a video file to a format DCIdesktop can use. Now it is displaying “No Preview Available” in the playlist library.

By | 2015-03-27T20:43:35+00:00 March 27th, 2015|

Typically this means that when the file was converted it had an error or installed a faulty codec. You can try to convert the file again or use another codec to convert the file to try to fix the problem.

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I am using DCIdesktop and I just sent a new schedule to the sign. Now it is blank.

By | 2015-03-27T20:39:53+00:00 March 27th, 2015|

This can be caused by checking the "reoccurring" check box in the schedule section and then leaving the option on "Daily". The "reoccurring" check box only needs to be check if you plan on using the "Weekly" option. If you want the schedule to just play messages every day then leave the "reoccurring" check box [...]

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What are the sequence of events that I need to perform to put an image on my sign?

By | 2016-12-15T18:59:15+00:00 March 27th, 2015|

1. Design the image in DCI Designer or preferred graphics program. 2. (Skip this step if you created your image in DCI Designer.) Add your image or video to the Media list. 3. Create a playlist and add your image or video. 4. Schedule your playlist to play. 5. Upload your schedule to the sign.

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My sign stops playing videos at random times of the day, but keeps playing text, time, and temperature.

By | 2015-03-27T20:30:26+00:00 March 27th, 2015|

This problem is usually the result of a faulty video codec. To correct the problem temporarily, reset the power to the LED sign. Once the sign restarts, your videos should start playing. To fix the problem from happening again. You will need to test each video using a different codec one at a time. This [...]

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