Call the DCI Technical Support Team and inquire about getting an RMA # to return your item. Make sure to put your RMA # on your package in big letters and on at least 3 different sides. This is to make sure the RMA # is clearly seen and not rejected.
1. Reset the power to the sign. This can be done by turning off the breaker, waiting 15 seconds, and then turning on the breaker. If this corrects the problem, continue to monitor the sign for the next couple of days to make sure it is not a reoccuring issue. 2. If after the power [...]
1. Check to make sure that there is power to your sign. Check any breaker boxes that may have been tripped by external sources. If the sign does not play and the power is on, contact a techncian for further troubleshooting. 2. If there is power to your sign, then upload a new schedule to [...]
This is most likely an error with a Receiver Card. Larger displays tend to have multiple Receiver Cards located throughout the sign. The first thing to do is restart the sign. Then, if the sign is not fixed, put a test pattern on the sign. Finally, take a picture of this test pattern and email [...]
This is most likely an error with the Receiver Card. The first thing to do is restart the sign. Then, if the sign is not fixed, put a test pattern on the sign. Finally, take a picture of this test pattern and email it to the support staff at Datatronic Control, Inc. The Technical Support [...]
1. A Ribbon Cable may be loose or bad. Take the cable out of the module and reseat it to test for a loose connection. To test for a bad Ribbon Cable, swap it out with another Ribbon Cable that is working on the sign. If the panel starts working, then the previous cable is [...]
More than likely this can be attributed to a failed Power Supply. You can take a Voltage Meter out to the sign and test the Power Supply to make sure it is reading adaquate power. *DCI will require that a picture be taken of the area with the problem. This is to better assist us [...]