This is usually one of two issues that can arise. Either the computer is not communicating with the display or a firewall is blocking the content. To check this follow these steps: 1. Go to the My Signage section of DCI Desktop and check to see if a green status light appears on the sign [...]
I am getting the error, “No Connect could be made because the target machine actively refused it”. What do I do?
The fix is simple enough though, just restart the sign at the location by turning the breaker off for about 15 seconds, then turning it back on. Once the sign starts playing messages again, you should be able to send new schedules. If the problem persists, make sure that all firewalls are set to allow [...]
On the back of your Wireless Radios there are a series of lights. The Power light should be green, the LAN light should be green (may flash some), the lights after that determine signal strength. At minimum you should have at least the first signal light on as red, the next is yellow, the two [...]
1. Check the CAT-5 cable that goes from the LAN connection on the POE adapter to the sign computer. You can try swapping it out with another known working CAT-5 cable to test. If it connects fine, then it was a bad cable. 2. Login through PCanywhere or Teamviewer to check to make sure the [...]
1. Start by going into command prompt on the DCI Office Computer. (You can do this by left-clicking the start button and searching for "cmd".) 2. Once in the command prompt type: ping ###.###.#.### (Where ###.###.#.### is the ip address of the device you want to which you want to connect.) To obtain the IP [...]
Yes. Datatronic Control provides a network manual on the DCI Software CD. This network manual shows how we setup our networks and how to setup a network according to our specifications. You can have your Network/IT specialist adapt our Network method to your own network. They should be able to see the similarities and know [...]
1. Check to make sure you connected all the cables to the embedded box correctly. 2. Make sure that the IP Address listed on the embedded box is entered correctly in the Evision program. 3. If the sign still will not communicate, use the Ping Evision program to test all radios and computers.
All Wireless Radios that are supplied by Datatronic Control, Inc. have been configured and tested to communicate with each other before they ship. If you changed any of the settings, then you will need to contact the Technical Department for an RMA# to send the Radios back to DCI for reconfiguration.
1. The first thing to try is restarting the sign itself. Turn off the breaker to the sign for approximately 15 seconds, then turn it back on. Wait till the sign start to play the messages again, then try to send the new messages to the sign. 2. Next item to test is the communication [...]