Communication Issues

/Communication Issues

April 2015

I am trying to send a schedule, but the progress bar is not moving.

By |2016-12-15T18:59:14+00:00April 1st, 2015|

This is usually one of two issues that can arise. Either the computer is not communicating with the display or a firewall is blocking the content. To check this follow these steps: 1.  Go to the My Signage section of DCI Desktop and check to see if a green status light appears on the sign [...]

Comments Off on I am trying to send a schedule, but the progress bar is not moving.

March 2015

I am getting the error, “No Connect could be made because the target machine actively refused it”. What do I do?

By |2015-03-27T21:44:42+00:00March 27th, 2015|

The fix is simple enough though, just restart the sign at the location by turning the breaker off for about 15 seconds, then turning it back on. Once the sign starts playing messages again, you should be able to send new schedules. If the problem persists, make sure that all firewalls are set to allow [...]

Comments Off on I am getting the error, “No Connect could be made because the target machine actively refused it”. What do I do?

How do I know if my Wireless Radios are working properly?

By |2015-03-27T21:35:18+00:00March 27th, 2015|

On the back of your Wireless Radios there are a series of lights. The Power light should be green, the LAN light should be green (may flash some), the lights after that determine signal strength. At minimum you should have at least the first signal light on as red, the next is yellow, the two [...]

Comments Off on How do I know if my Wireless Radios are working properly?

I cannot connect to my sign. The Sign Radio is displaying all lights except the LAN light.

By |2015-03-27T21:26:13+00:00March 27th, 2015|

1. Check the CAT-5 cable that goes from the LAN connection on the POE adapter to the sign computer. You can try swapping it out with another known working CAT-5 cable to test. If it connects fine, then it was a bad cable. 2. Login through PCanywhere or Teamviewer to check to make sure the [...]

Comments Off on I cannot connect to my sign. The Sign Radio is displaying all lights except the LAN light.

How do I manually Ping my DCI Equipment?

By |2016-12-15T18:59:14+00:00March 27th, 2015|

1. Start by going into command prompt on the DCI Office Computer. (You can do this by left-clicking the start button and searching for "cmd".) 2. Once in the command prompt type: ping ###.###.#.### (Where ###.###.#.### is the ip address of the device you want to which you want to connect.) To obtain the IP [...]

Comments Off on How do I manually Ping my DCI Equipment?

I would like to setup my DCI sign on our already configured network. Is this possible?

By |2016-12-15T18:59:14+00:00March 27th, 2015|

Yes. Datatronic Control provides a network manual on the DCI Software CD. This network manual shows how we setup our networks and how to setup a network according to our specifications. You can have your Network/IT specialist adapt our Network method to your own network. They should be able to see the similarities and know [...]

Comments Off on I would like to setup my DCI sign on our already configured network. Is this possible?

I just installed a new Embedded box in my sign, but cannot communicate to the sign.

By |2015-03-27T21:07:20+00:00March 27th, 2015|

1. Check to make sure you connected all the cables to the embedded box correctly. 2. Make sure that the IP Address listed on the embedded box is entered correctly in the Evision program. 3. If the sign still will not communicate, use the Ping Evision program to test all radios and computers.

Comments Off on I just installed a new Embedded box in my sign, but cannot communicate to the sign.

I changed the settings on my Wireless Radios and now they will not communicate.

By |2015-03-27T21:01:41+00:00March 27th, 2015|

All Wireless Radios that are supplied by Datatronic Control, Inc. have been configured and tested to communicate with each other before they ship. If you changed any of the settings, then you will need to contact the Technical Department for an RMA# to send the Radios back to DCI for reconfiguration.

Comments Off on I changed the settings on my Wireless Radios and now they will not communicate.

I am not able to send new messages to my sign, but it is still playing messages.

By |2016-12-15T18:59:14+00:00March 27th, 2015|

1. The first thing to try is restarting the sign itself. Turn off the breaker to the sign for approximately 15 seconds, then turn it back on. Wait till the sign start to play the messages again, then try to send the new messages to the sign. 2. Next item to test is the communication [...]

Comments Off on I am not able to send new messages to my sign, but it is still playing messages.